It is a fairly standard rule but still worth a mention. Whenever I come across either a parent or coach that is upset by something that has happened within the league, I request that they take 24 hours to contact me.
The 24 hours gives them time to cool down. Time to look at things from all angles and discuss it with others who might calm them before they talk to you. If you attempt to handle things in the heat of the moment you will hear things that would never be said after the cool down.
Stick to the policy and make no exceptions. People will be upset when you refuse to listen but once they understand that they need this time to put things in perspective they will be much more rational to deal with. What seems like a tragedy today will most often be tempered by time.
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